Think of the advantages your organization could see if there were a single, chronological audit trail – accessible by provider, member, employee, or other relevant payer-determined index – that could be easily searched and referenced. Communication touchpoint between providers and payers about patients and members would be at your fingertips in real-time.
Voice communication is perhaps the most critical type of communication in healthcare, yet often the most difficult to manage. The Vyne® Exchange Platform, featuring Trace® software, provides your team with the unique capability of managing voice communication in combination with other critical content such as fax correspondence or document images. All records, including voice, are centralized for quick access and are searchable by member, document type, department or any custom field.
The Vyne Exchange Platform provides insurance payers with a single platform for accessibility to phone calls, recordings, voicemails, emails, faxes, claim attachments, and supporting documentation. The result is a more reliable way of connecting previously disconnected data in a way never done before.
Imagine being able to index and search:
– Any two-party communications via phone, secure messaging or fax;
– Pre-authorization conversations between payers and providers;
– Conversations regarding patient acknowledgement of financial responsibility;
– Faxes to/from referring providers; and
– Supporting documentation for claims.
The Vyne Exchange Platform is a healthcare-specific solution that provides critical business intelligence and hardwires consistent performance excellence throughout your organization. Whether voice, fax or image content, Trace software combines all records for quick access. The result is improved departmental performance, better collaboration between teams and significant improvements in key performance indicators.