The Vyne Exchange Platform for Payers and Health Plans

Real-time Data Indexed to the Member ID and Available at Your Fingertips

Healthcare payers send and receive massive amounts of paper documentation and handle thousands of calls weekly. Until now, there was no way to manage and link all of that member data via a single system. 

Think of the advantages your organization could see if there were a single, chronological audit trail – accessible by provider, member, employee, or other relevant payer-determined index – that could be easily searched and referenced. Every communication touchpoint between providers and payers about patients and members would be at your fingertips in real-time.

Voice communication is perhaps the most critical type of communication in healthcare, yet often the most difficult to manage. The Vyne Exchange Platform, featuring Trace™, provides your team with the unique capability of managing voice communication in combination with other critical content such as fax correspondence or document images. All records, including voice, are centralized for quick access and are searchable by member, document type, department or any custom field. 

The Vyne Exchange Platform provides insurance payers with a single platform for secure accessibility to phone calls, recordings, voicemails, emails, faxes, claim attachments, and supporting documentation connecting previously disconnected data in a way never done before.

Imagine being able to index and search:

– Any two party communications via phone, secure messaging or fax
– Pre-authorization conversations between payers and providers
– Conversations regarding patient acknowledgement of financial responsibility
– Faxes to/from referring providers
Supporting documentation for claims

The Vyne Exchange Platform is a healthcare-specific solution that provides critical business intelligence and hardwires consistent performance excellence throughout your organization. Whether voice, fax or image content, Trace combines all records for quick access. The result is improved departmental performance, better collaboration between teams and significant improvements in key performance indicators.

Download the brochure to learn more or contact Vyne today to see how the Vyne Exchange Platform can help improve claim tracking and adjudication by streamlining your communication management.

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